FAQ

We are here to make your experience as positive as possible while providing you with the best quality printed apparel. We're happy to answer anything you need help with to ensure everything goes smoothly from checkout to delivery. Thanks for visiting our online store and for being an amazing customer.

Most of our apparel and accessories are printed on demand right here in Canada and shipped worldwide. Once in a while, an item may be printed outside the country, which could lead to extra charges like duties or taxes at delivery. We work hard to avoid this, and if there’s ever a chance your order might be affected, we’ll reach out and let you know ahead of time. We’ve got your back!

At Social Made Local, every item is made just for you when you order it. This Print-On-Demand (POD) process helps us cut down on waste and avoid overproduction—so nothing goes to a landfill just because it didn’t sell. Plus, we use water-based, non-toxic, and vegan inks, which are better for the planet and safer for everyone. It’s a small change that makes a big difference.

We’re an online-only shop for now, with no plans for a permanent storefront. Since many of our pieces are made using Print-On-Demand, we keep limited stock on hand. But don’t worry—you can still catch some of our favourite styles in person at special pop-up markets throughout the year!

We ship worldwide! No matter where you live, we can ship your order to you. Delivery usually takes about 10 to 20 days, depending on your location. As soon as your order ships, we’ll send you a tracking link so you can follow your package every step of the way.

To keep your tees and sweatshirts looking fresh, wash it inside out in cold water. This helps protect the print and keeps colors bright. After washing, hang or lay it flat to dry. Want it extra soft? Toss it in the dryer for a few minutes after it’s fully dry. These easy steps help your SML apparel last longer and are better for the planet too!

You have 30 days to return or exchange any item. To be eligible for a return, your item must be unused and in the same condition that you received it. All sale items are a final sale. Read our full refund policy.

We’re a Queer-owned t-shirt brand based in Saskatoon, inspired by content creators and digital culture. We’re looking for models (18+) in Saskatoon, Regina, Calgary, and Edmonton for future photo and video shoots. If you love storytelling, style, and self-expression, we’d love to hear from you! Fill out the form to join our list. We especially welcome folks from the 2SLGBTQIA+ community and supportive allies.

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